{"canonical":"https://www.omniapools.com/page/returns-warranty","representations":{"html":"https://www.omniapools.com/page/returns-warranty","markdown":"https://www.omniapools.com/page/returns-warranty.md","json":"https://www.omniapools.com/page/returns-warranty.json"},"updatedAt":"2026-09-21T16:03:55.801Z","page":{"path":"/page/returns-warranty","title":"Returns and warranty","description":"Omnia Pools offers returns within 15 days for unused eligible items. Learn how to report a problem, arrange a refund and check model-specific warranty terms.","facts":[],"sections":[{"heading":"Returns within 15 days","body":["Contact us within 15 calendar days of delivery or pickup to return an unused, uninstalled item. Keep the original packaging, accessories and purchase receipt or order reference. Sealed goods must retain their original seal for a change-of-mind return.","Email [contact@omniapools.com](mailto:contact@omniapools.com) with your order reference, model and reason for return. We will confirm where and how to return it. You can bring an eligible return to our Kathmandu store."],"bullets":[],"images":[]},{"heading":"Wrong, damaged or faulty items","body":["Inspect your order on arrival. If an item is damaged, incomplete, incorrect or different from its description, contact us as soon as you discover the problem. Photos of the item, packaging and label help us assess it. Avoid installing or using a visibly damaged item.","We will arrange an appropriate replacement, repair or refund according to the issue and your applicable rights. For an incorrect or faulty supply, Omnia covers the agreed reasonable return transport cost. Please arrange transport with us before sending heavy equipment."],"bullets":[],"images":[]},{"heading":"Refunds and return transport","body":["For an eligible change-of-mind return, the customer pays return transport. Returning the item in person has no handling fee. Once we receive and inspect the return, we aim to issue the refund within 7 working days to the original payment method or an agreed account.","We do not deduct a restocking fee from an eligible return. We will explain any proposed deduction for damage caused after delivery before processing the refund. Statutory remedies for faulty or misdescribed goods are not limited by our change-of-mind conditions."],"bullets":[],"images":[]},{"heading":"Warranty depends on the model","body":["Warranty periods and coverage vary by manufacturer and model. Any applicable written warranty supplied with your item or stated in your quotation applies. Ask us to confirm the terms for your selected model before buying if the product page does not state them.","Keep your invoice and model or serial number. Contact us for warranty assistance. Installation, electrical supply, operating conditions and maintenance must follow the manufacturer instructions. We assess exclusions under the applicable written warranty; we do not promise one blanket warranty period for every product.","Nothing in this policy limits your rights under Nepal consumer protection law."],"bullets":[],"images":[]}],"faqs":[],"cta":{"label":"Contact the store","href":"/page/contact"},"breadcrumbs":[{"label":"Home","path":"/"},{"label":"Returns & warranty","path":"/page/returns-warranty"}],"updatedAt":"2026-09-21T16:03:55.801Z"},"structuredData":[{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.omniapools.com/"},{"@type":"ListItem","position":2,"name":"Returns & warranty","item":"https://www.omniapools.com/page/returns-warranty"}]}]}